Terms and Conditions

Acceptance of Terms

By accessing and using the Aid Relief Coordination Organization (ARCO) platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Platform Purpose

ARCO is designed to:

• Coordinate disaster relief efforts in local communities
• Facilitate communication between residents and relief organizations
• Manage distribution of relief goods and services
• Provide emergency information and updates
• Support community resilience and preparedness

User Responsibilities

Account Security

• Maintain confidentiality of your login credentials
• Notify us immediately of any unauthorized access
• Use strong passwords and update them regularly
• Do not share your account with others

Information Accuracy

• Provide accurate and truthful information
• Update your profile when circumstances change
• Report only genuine emergencies and needs
• Verify information before sharing with others

Prohibited Activities

Users are strictly prohibited from:

• Submitting false or fraudulent relief requests
• Misusing the platform for non-emergency purposes
• Sharing inappropriate or harmful content
• Attempting to hack or disrupt system operations
• Impersonating other users or officials
• Using the platform for commercial purposes
• Spreading misinformation about disasters or relief efforts

Relief Services

Eligibility

• Services are provided based on need and availability
• Verification of eligibility may be required
• Priority given to most vulnerable populations
• Geographic restrictions may apply

Distribution

• Relief goods distributed on a fair and equitable basis
• Recipients must follow distribution protocols
• Items cannot be resold or transferred
• Multiple requests may be limited

System Availability

We strive to maintain system availability but:

• Service interruptions may occur during maintenance
• Emergency situations may affect system performance
• We are not liable for service disruptions
• Alternative communication channels should be maintained

Privacy and Data

Your privacy is important to us:

• Personal information is protected according to our Privacy Policy
• Data may be shared with authorized relief organizations
• Emergency information may be disclosed to save lives
• You can request access to or deletion of your data

Limitation of Liability

ARCO and its partners are not liable for:

• Delays in relief distribution due to external factors
• Unavailability of specific relief items
• Technical issues or system downtime
• Actions of third-party relief organizations
• Decisions made based on platform information

Termination

We may terminate or suspend access to the platform:

• For violation of these terms
• For fraudulent or abusive behavior
• At the user's request
• For extended inactivity
• For security reasons

Emergency Procedures

Contact Information

For questions about these Terms and Conditions:

• Email: support@arco.gov.ph
• Phone: (Local Government Contact)
• Address: Local Government Unit Office