Privacy Policy

Introduction

The Aid Relief Coordination Organization (ARCO) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our disaster relief coordination platform.

Information We Collect

Personal Information

• Name and contact information
• Address and barangay details
• Family size and composition
• Special needs or requirements
• Emergency contact details

System Information

• Login credentials and account activity
• Relief request and distribution history
• System usage patterns
• Communication logs

How We Use Your Information

We use your information for the following purposes:

• Relief Coordination: To process and fulfill relief assistance requests
• Emergency Response: To contact you during disasters and emergencies
• Service Improvement: To enhance our platform and services
• Communication: To send important updates and announcements
• Compliance: To meet legal and regulatory requirements

Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure user authentication systems
• Regular security audits and updates
• Limited access to authorized personnel only
• Secure backup and recovery procedures

Information Sharing

We may share your information with:

• Local Government Units: For coordination of relief efforts
• Barangay Officials: For community-level disaster response
• Relief Organizations: For assistance distribution
• Emergency Services: During urgent situations

Note: We only share information necessary for disaster relief coordination and emergency response purposes.

Your Rights

You have the right to:

• Access your personal information
• Update or correct your data
• Request deletion of your account
• Opt-out of non-essential communications
• Request a copy of your data

Data Retention

We retain your information for as long as:

• Your account remains active
• Required for disaster preparedness purposes
• Mandated by legal or regulatory requirements
• Necessary for historical disaster response records

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

• Email: privacy@arco.gov.ph
• Phone: (Local Government Contact)
• Address: Local Government Unit Office